Speech recognition: computer vs human 0-1
My Saturday newspaper wasn’t delivered today so I called the customer service. Someone decided that speech recognition would improve the speed of helping irritated customers. My irritation only raised, not lowered because of the speech confusion. I wonder with which accent they tested it? Should I have spoken with a heavy Amsterdam or Rotterdam accent?
After 3 failed attempts of saying my postal code and house number I was put through to a human being. She asked if my postal code was "???? XA" and I replied it was "???? XH" (the A and H sound very alike in Dutch). When she asked if my house number was "27" I was very puzzled. Who made a program that recognizes a "132" as "27"? Luckily the woman at the customer understood my address and she did find my details in the computer.